An AI agent that handles returns within your rules.
Returns and exchanges handled within your policy.
In short
Returns and refunds are where online stores lose the most time. The Agentively AI agent checks each request against your returns policy, which should match Australian Consumer Law, sends the return label, arranges exchanges and processes refunds up to the limit you set. Anything above the limit, outside policy or unusual goes to you.
Sound familiar?
- Long email threads about returns
- Policy applied differently each time
- Refunds forgotten after the item arrives back
How your AI agent does it
Check
The request against your policy.
Label
Send the return label.
Exchange
Or refund within your limit.
Escalate
Anything outside your rules.
What changes for your store
- Faster, fairer returns
- Policy applied the same way every time
- Refunds never forgotten
- You decide the exceptions
Questions
Does it follow Australian Consumer Law?
It follows your policy, which you set in line with Australian Consumer Law. Faulty goods and unusual cases go to you.
Can it refund automatically?
Only up to the amount you set. Larger refunds wait for your approval.
Does it create return labels?
Yes, with Australia Post and other couriers you use.
More work your AI agent does
An AI agent that answers your customer emails.
Order and delivery emails answered from real data.
An AI agent that writes your product descriptions.
Product copy in your tone, drafted in batches.
An AI agent that wins back abandoned carts.
Cart follow-ups that match what was left behind.
An AI agent that watches your stock.
Stock watched daily, reorders drafted for you.
